Refund Policy
At Lorebound™, we take pride in the quality of our products. Every item is inspected before shipment to ensure it meets our standards.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with your order number and photo proof. We will gladly offer a replacement or refund once the issue is verified. Contact us anytime by clicking here!
Custom & Made-to-Order Items
Custom or made-to-order products cannot be returned or refunded unless they arrive damaged or defective.
We Do Not Offer Refunds If:
- The wrong size, color, or variant was ordered
- The shipping address was entered incorrectly
- You changed your mind after purchase
- The item has been used, altered, or damaged after delivery
If you entered the wrong shipping address or need to make any changes, you must contact us within 4 hours of placing your order OR by 5:00 PM EST (end of business day) — whichever comes first.
After this timeframe, your order will begin production and we unfortunately cannot guarantee any switches.
If you contact us in time, we will absolutely do our best to update your order — but once processing begins, changes are no longer possible.
Order Cancellations
We process orders quickly. As a result, cancellations are not accepted.
EU Customers
If your order is shipped to the European Union, you may request a return within 14 days, provided the item is unused, in original condition, and the order has not already been processed.
Contact us anytime by clicking here!